Pitchcare's commitment to Customer Service
As a business, Pitchcare fundamentally values a transparent and interactive relationship with all of our customers. Pitchcare members and customers who have visited the PC HQ in Telford, will have seen, at first hand, the size and scale of our operations.
In recent years, significant investment has gone into developing a business infrastructure that is geared to offering a first class customer service experience. We have nearly doubled the number of staff within our business (taking on many young, local apprentices too), created focussed and dedicated departments and invested heavily in stock, software development and technologies. This includes investments in hand held barcode scanning, customer service systems and purchase order procedures to suppliers, to ensure your purchase with us is handled as professionally and efficiently as possible.
Where problems have occurred, Pitchcare has always strived to address the cause, preventing a repeat, and do our utmost to satisfy the customer. Today, our infrastructure is more reliable and robust than ever before, and with your help and feedback, we will continue to deliver a first class service on all of our products to our valued customers within this industry.
The Pitchcare Team.