ALS Logo
ALS Logo
Facebook Button Twitter Button

Introducing Feefo

Ribbon edge What is Feefo and how can it help you, our customers?

Feefo is an independent feedback service, which they describe as; "being used by companies that care about honesty, integrity and doing the best that they can for their customers. Most of all, they are companies that are prepared to listen to what you, their customers, have to say". They independently collect reviews from our customers and they believe that only authentic reviews are worth collecting: genuine feedback that has been matched to a transaction from our online shop.

All Amenity Land Solutions customers are entitled to leave feedback on any purchase regarding the service received and products purchased; customers can say what they like. Notwithstanding contractual or legal obligations, Feefo will publish the comments.

Notwithstanding contractual or legal obligations, Feefo will publish the comments. Amenity Land Solutions cannot edit or moderate the feedback received. We will, however, likely respond, particularly to any issue or complaint - this response will be published under any feedback you, our customers leave.

Reviews of products purchased are also left, enabling you to read objective and independently collated information so that you can make an informed purchasing decision. There is also an option to add media evidence to your reviews, for both negative and positive experiences. Photos and videos will help to inform prospective customers as well as aid us in resolving any issues.

This transparent interaction between customers and we, your supplier, demonstrates that, as a company, we listen to your concerns and it allows us to invest and act on areas our customers highlight, for us to continually improve the service and products we and our suppliers offer.

Ribbon edge Amenity Land Solutions's commitment to Customer Service
Feefo Gold Trusted Service 2018

As a business, Amenity Land Solutions fundamentally values a transparent and interactive relationship with all of our customers. Amenity Land Solutions members and customers who have visited the PC HQ in Telford, will have seen, at first hand, the size and scale of our operations.

In recent years, significant investment has gone into developing a business infrastructure that is geared to offering a first class customer service experience.

We have nearly doubled the number of staff within our business (taking on many young, local apprentices too). We've created focussed and dedicated departments, heavily invested in stock, as well as software development and technologies, such as hand held barcode scanning, customer service systems, and purchase order procedures. These all help to ensure your purchase with us is handled as professionally and efficiently as possible.

Where problems have occurred, Amenity Land Solutions has always strived to address the cause and prevent a repeat and do our utmost to satisfy the customer. Today, our infrastructure is more reliable and robust than ever before, and with your help and feedback, we will continue to deliver a first class service on all of our products to our valued customers within this industry. Whilst we always strive to provide excellent service, we realise on rare occasions things do go wrong. We welcome the opportunity to rectify any issues you may have experienced and would ask that should you require any assistance of our customer service team, to please contact us and we will be happy to help.

The Amenity Land Solutions Team.