Shop terms & conditions of sale
Website terms & conditions of use

Terms & Conditions of Sale

Prices and Payments

All prices included on this site are exclusive of VAT and unless expressly stated otherwise on the product page and checkout area, the price includes delivery, post and packaging costs.

In some cases, delivery to areas such as Cornwall, the Scottish Highlands and non-mainland UK addresses, may incur additional delivery charges. Where any such charges apply one of our sales team will contact the Customer with details of the additional charges.

All payments should be made on the date that the order is placed using one of the payment options available.

Delivery

The products are despatched direct to the customer from our distribution depots.

Standard delivery time for most items is next working day if the order is placed and paid for before 1.00pm on the previous working day. Saturdays and Sundays and official UK Bank Holidays are NOT defined as working days.

The customer must notify the company of the delivery point at the time of ordering the products. 

The company will make every effort to deliver products ordered on the agreed date, but, if for any reason the company is unable to deliver then no liability will fall to the company whether in damages or otherwise, for delay of whole or any part of the goods ordered arising from any cause whatsoever.

Our products are sourced from a variety of suppliers from around the UK. Each of the suppliers will despatch products direct to the customer from their own premises.

The supplier will make every effort to deliver products ordered on the agreed date, but if for any reason the supplier is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever. Delivery by the supplier shall be conditional upon access free from encumbrances and good roads being available to the company's vehicles to the place of delivery. If the supplier, or its agent cannot gain access to the delivery address then additional costs may be incurred.

Non Delivery or Damage to Products

For non delivery or damaged/defective products, please notify our office immediately on 01952 641949 and by email at sales@amenity.co.uk

Rights to Cancel

The customer has a cooling off period of 7 working days in which to cancel the order for products. The cooling off period commences the day after the goods are received by the customer. In the event of cancellation of the order after the goods are despatched or received by the customer then, unless the goods are faulty or damaged, the customer will be responsible for the cost of returning the goods to the supplier.

If you wish to cancel the order, please write to Amenity Land Solutions, Units 2/3, Allscott, Telford, TF6 5DY , or by email at sales@amenity.co.uk within the cooling off period.

General Information

Whilst we accept requests for a telephone call from transport agencies to advise an approximate time of delivery, we cannot guarantee this service to our customers and it is not included in our specified delivery prices.

Complaints

Any complaints should be addressed to Amenity Land Solutions,Units 2/3, Allscott, Telford, TF6 5DY, or by email at sales@amenity.co.uk.